Open to Forward Deployed Engineer · Principal Architect · Principal SDE roles
Thong Do
Principal Architect · Forward Deployed Engineer
I embed with customer engineering teams and take agentic GenAI and platform modernization from whiteboard to production.

- years building production systems
- 17+
- concurrent viewers on a live sports API
- 6.5M+
- data workflows modernized with zero downtime
- 100+
- engineers led on customer engagements
- 15+
About
For 17+ years I have built distributed systems that have to work on the first try: live sports streams for millions of concurrent viewers, checkout flows that carry real revenue, and now production GenAI on Amazon Bedrock.
At AWS I work the way a forward deployed engineer does. I sit with the customer's team, find the real problem behind the request, prototype in days, and harden it into something their engineers can own. I still write the code, design the architecture, and lead teams of 15+ engineers through delivery.
How I work
Understand the real problem
Start with the people doing the work. Map the data, the painpoints, and what success looks like in numbers.
Prototype in days
Ship a thin working slice against real data early, so decisions are made on evidence instead of slides.
Harden for production
Evaluation, guardrails, security review, observability, cost controls and infrastructure as code before anything goes live.
Hand over cleanly
Docs, runbooks, and pairing until the customer's engineers can run, change and extend it without me.
Selected work
An enterprise customer (under NDA)
GenAI contact center on Amazon Connect
A production call center built on Amazon Connect, Amazon Lex and Amazon Bedrock, delivered from discovery to launch by a team of 15 engineers from the customer, partners and AWS.
- engineers led
- 15
- accuracy at launch
- 86%
- lower operating cost
- 30%
A large enterprise customer (under NDA)
Agentic GenAI assistant for customer support
A production assistant on Amazon Bedrock that answers from company knowledge and takes actions through tools, with guardrails and evaluation built in.
- faster customer response time
- 65%
- positive user ratings
- 85%
A national media company (under NDA)
Data platform modernization to managed Airflow
Moved 100+ business-critical analytics workflows from self-managed schedulers to Amazon MWAA with no disruption to the business.
- workflows migrated
- 100+
- lower running cost
- 40%
- faster execution
- 55%
A major US sports broadcaster (under NDA)
Live sports API at 6.5M+ concurrent viewers
The API layer behind a live sports streaming service: authentication, entitlements and event data for millions of viewers at the same moment.
- concurrent viewers
- 6.5M+
- uptime during events
- 99.99%
A broadcast group (under NDA)
ML audience prediction for TV stations
Viewer predictions that helped local TV stations plan programming and price advertising, built with the customer's data team.
- audience engagement
- +28%
- advertising revenue
- +15%
Experience
2026 – Present
Senior Solutions Architect, Amazon Web Services, Solutions Architecture
Lead an initiative of architects and engineers across enterprise customer engagements.
2022 – 2026
Senior Cloud Delivery Architect, Amazon Web Services, Professional Services
Technical lead for agentic GenAI and modernization engagements with enterprise customers.
2021 – 2022
Cloud Delivery Architect, Amazon Web Services, Professional Services
Architected the API layer for live sports streaming at 6.5M+ concurrent viewers.
2019 – 2021
Integration Architect (AppDev), Amazon Web Services, Professional Services
Lead architect on serverless live-to-VOD, OTT and live-caption systems for media customers.
2018 – 2019
Senior Software Engineer, Vibrant New Media
Built live-clipping, encoding and content-protection services on AWS Media Services.
2016 – 2018
Technology Leader, City Beauty
Led the e-commerce platform; serverless checkout that lifted revenue by about 18%.
2013 – 2016
Software Engineer, California State University, Fullerton
Built and ran internal university applications and systems.
2015 – 2016
Software Engineer, Calolo
AI virtual college coach startup, built on the side.
2007 – 2013
IT Specialist, California State University, Fullerton
University IT systems and support.
Skills
- Agentic GenAI
- Amazon Bedrock · Agents and tool use · RAG · Evaluation and guardrails · Prompt engineering · LiteLLM
- Cloud and architecture
- AWS · Serverless · Distributed systems · API design · Event-driven design · Security
- Modernization and data
- Legacy to cloud migration · Airflow / MWAA · Glue · Redshift · DynamoDB · PostgreSQL · Redis
- Infrastructure and delivery
- Terraform · CDK · CloudFormation · Kubernetes · Docker · GitHub Actions
- Observability
- Datadog · Grafana · ELK · New Relic
- Programming languages
- Python · TypeScript · Go
- Media and streaming
- Live and VOD pipelines · AWS Elemental · CloudFront at scale
- Spoken languages
- English · Vietnamese
Certifications
- AWS Certified Solutions Architect – Associate
- AWS Certified Developer – Associate
Let’s talk
Hiring for a forward deployed, principal architect or principal engineer role? Email thong@thongdo.com or message me on LinkedIn.