Thong Do

Senior Solutions Architect · Amazon Web Services, Solutions Architecture

Irvine, CA · 2026 – Present

• Lead an initiative of architects and engineers across enterprise customer engagements: set the technical direction, prioritize and assign the work, and keep each engagement on track from discovery to production.

Senior Cloud Delivery Architect · Amazon Web Services, Professional Services

Irvine, CA · 2022 – 2026

• Led a team of 15 engineers from the customer, partners and AWS to deliver a production GenAI call center for an enterprise customer on Amazon Connect, Amazon Lex and Amazon Bedrock (embeddings, prompt engineering, guardrails), from discovery to production launch, reaching 86% accuracy and helping cut operating costs by 30%.
• Led a team of 5 engineers to build a production conversational AI assistant for an enterprise customer on Amazon Bedrock, with RAG, prompt engineering and guardrails, from discovery through launch: 65% faster customer-service responses and 85% positive user ratings.
• Led cross-functional teams of 12+ engineers, owning team setup, requirements, architecture and delivery: about 30% faster delivery and 25% fewer post-deployment issues.
• Led an ML audience-prediction solution with a TV broadcaster's data team: +28% audience engagement and +15% advertising revenue.
• Migrated 100+ mission-critical analytics workflows to Amazon MWAA (Airflow) with zero business disruption: 40% lower cost, 55% faster runs.
• Designed distributed services and APIs for customers' private-network environments: 40% higher throughput at 22% lower infrastructure cost.
• Built Terraform and CDK infrastructure as code and CI/CD across environments, cutting deployment time by about 75%, and set up monitoring and logging standards for faster incident response.
• Mentored engineers and set engineering standards for security, observability and delivery on customer teams.

Cloud Delivery Architect · Amazon Web Services, Professional Services

Remote · 2021 – 2022

• Architected the API management layer for a major US sports broadcaster's live streaming: 6.5M+ concurrent viewers at 99.99% uptime.
• Led the design of an onboarding platform that took software vendors onto AWS Marketplace about 40% faster.
• Built container-based remote infrastructure for edit-in-the-cloud studio applications, about 35% lower operating cost.

Integration Architect (AppDev) · Amazon Web Services, Professional Services

Remote · 2019 – 2021

• Led the architecture of a serverless live-to-VOD pipeline supporting 300K+ concurrent viewers and a high-throughput serverless API for 4K live sports (390K+ viewers).
• Built real-time transcription and translation for live captions at a major gaming conference: 40K on site, 300K+ online.
• Led the architecture for global OTT delivery at high-profile movie premieres (about 25% lower latency), and moved a media metadata platform from quarterly to bi-weekly releases with CI/CD.

Senior Software Engineer · Vibrant New Media

Remote · 2018 – 2019

• Built frame-accurate live-to-VOD clipping on AWS Media Services.
• Built VOD encoding to adaptive-bitrate formats with AWS Elemental MediaConvert, and video encryption services.
• Ran media processing as containerized services on ECS.

Technology Leader · City Beauty

Woodland Hills, CA · 2016 – 2018

• Led the rebuild of the checkout and upsell platform on a serverless AWS backend, lifting revenue by about 18%.
• Integrated payment gateways and Shopify with PCI-aware Node.js APIs.
• Set up containerized CI/CD with Docker and AWS SAM.

Software Engineer · California State University, Fullerton

Fullerton, CA · 2013 – 2016

Software Engineer · Calolo

Remote · 2015 – 2016

IT Specialist · California State University, Fullerton

Fullerton, CA · 2007 – 2013